Shipping policy

 

Order Delivery Timelines

Under normal circumstances, orders are dispatched within 4-6 business days of the customer placing the order. Upon the successful placing of an order KanthaIndia hands over the product to its logistics partner

The user can also check the order on ‘My orders’ section of our website. Ordinarily, Most orders are delivered within 6-12 working days across India.

All the products are inclusive of shipping charges and taxes.

Dispatch time for made to order products are minimum 10-15 working days.

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION

KANTHAINDIA uses third party courier services for logistics of orders’ parcels. These courier companies work independently and KANTHAINDIA does not have any direct control over working or policies of the courier companies.  In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, KANTHAINDIA shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person. Any wrong product received then the parcel packing should have our company label on it or else the customer needs to reach out the courier company for the same.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. KANTHAINDIA will share Proof of Delivery (POD) with the customer after receiving it from the courier company.

Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, KANTHAINDIA can ONLY assist the customer in raising the concern with the concerned courier company. KANTHAINDIA would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.

While we shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of

  • Unsuitable weather conditions;
  • Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
  • Acts of God such as floods, earthquakes, etc.
  • Other unforeseen circumstances.

But we will ensure that your products reaches you maximum within 10-15 days in such circumstances.

 INTERNATIONAL SHIPPING

KanthaIndia ships across the globe. For international orders, there is no ‘Cancellation / Return / Exchange’ available.

Shipping charge for international orders depends on the ordered product(s) and location of the delivery address. It will be reflected on the checkout page once you input your complete delivery address on the checkout page.

Important: As you add more products in your order, shipping cost per product decreases drastically.

Note: For international orders, Custom charges may be levied at the port of entry which needs to be fulfilled by the customer. These charges are calculated by the custom/relevant department of the importing country.

Though, usually there is no import charges for textiles.